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FAQs

​​At Itiha Enterprises, with our Skin Care, Kaftan, Co-Ord Set, Rakhi, Hair Accessories & Decoration Items for Festivals products, our customers satisfaction is top priority. Following are some frequently asked questions to get the information you’re looking for. Contact us with any query or questions.

 

1. What products does Itiha Enterprises offer?

We offer a unique blend of lifestyle and traditional items including:

  • Natural skincare products

  • Ladoo Gopal dresses & accessories

  • Stylish Kaftans and Co-Ord sets

  • Hair accessories

  • Festive and seasonal home decorations

 

2. Are your skincare products natural and safe?

Yes! Our skincare range is made using natural ingredients with a focus on purity and effectiveness. We ensure that all products are free from harmful chemicals and cruelty-free.

 

3. Do you offer custom or made-to-order Ladoo Gopal dresses?

Yes, we do! You can share your requirements such as size, fabric preference, and color themes, and we’ll create a custom outfit for your deity.

 

4. How do I choose the right kaftan or co-Ord set size?

We provide a detailed size chart on each product page. If you’re still unsure, feel free to reach out to us via WhatsApp or email for personalized assistance.

 

5. Are your hair accessories suitable for all age groups?

Absolutely! Our collection includes designs for kids, teens, and adults—there’s something stylish for everyone.

 

6. Can I place bulk orders for festival decorations or return gifts?

Yes, we welcome bulk and customized orders for festive events, weddings, and poojas. Contact us directly to discuss your needs and get a quote.

 

7. What is your return or exchange policy?

We accept returns and exchanges for damaged or incorrect products within 3 days of delivery. Items must be unused and in their original packaging. Custom or made-to-order items are not eligible unless defective.

 

8. How long does delivery take?

Orders are typically dispatched within 2–4 business days and delivered within 5–10 days, depending on your location. You’ll receive tracking details once your order is shipped.

 

9. Do you ship internationally?

At the moment, we only ship within India. International shipping is under consideration and will be announced soon.

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10. Which are the items that cannot be returned/exchanged?

  • Product is damaged due to misuse/overuse

  • Returned without original packaging including, price tags, labels or if original packaging is damaged

  • Serial Number is missing or tampered with.

  • Product is used

  • If request is initiated after 3 days of order delivery

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11. What are the payment options?   

    To ensure safe and fool proof transactions currently we only accept payment through Razor Pay

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12. I have received a damaged or defective item/wrong product in my order, how should I proceed?

    We offer an ’Easy return policy’. We accept partial returns wherein you can raise a return request for one or all products in your order. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 7 days of receiving the order.

    Send us a request by email regarding product within 3 days of receiving the order along with photo/Video of the damage/defects of the items. Once your request is received, we will make necessary arrangement to pick up the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals and labels intact.

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13. Categories not eligible for Return?

  • Product purchased during the sale and mega sale period.

 

14. How can I contact your customer support?

You can reach us via:

 

 

  • WhatsApp: 9968011616

 

  • Instagram DM: @itiha_enterprises

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